Most Liked Negative Review

Think Twice before Purchasing

Purchased the case to house my new Epiphone Hummingbird Pro. The guitar fits the case nicely. However, the first case I received in an open box was damaged and had very poor quality. The covering was not fastened in the radiuses of the case and the binding was not glued down next the cases handle. Contact Customer service for a return authorization. Customer Service was very helpful and I sent the case back the following day. The Case arrived at the warehouse and it took three calls and 10 working days for the warehouse to inspect the damage and poor quality before a replacement could be sent. The follow up calls to Customer Service did not solve the issue until the third call. I rate overall service very poor, as I kept getting excuses that they could not send a replacement until the warehouse inspects the case, although it was received on a Monday morning. The replacement case arrived and it's quality is average. One of the latches is extremely hard to open due to what appears to be miss alignment of the lid to the body latch. I've decided to keep the case, as its not worth my time and a three week wait to receive a replacement.