Last Revised: October 26, 2022
PURCHASE NOW, RETURN BY JAN. 31
in original condition for a full refund or exchange
BUY ONLINE NOW, PICK UP BY DEC. 24
with our special holiday extended pickup option
Purchases made after Dec. 15 still qualify for our standard 45-day return policy. Extended return policy is 45 days or Jan. 31, 2024—whichever comes later. Online order pick-ups placed between 11/15-12/10, can be picked up in-store until 12/24/23. Extended online order pickup is 14 days or Friday, Dec. 24, 2023—whichever comes later. Items with a 3- or 14-day return window are not covered by this policy and will follow their regular return period.
Our goal is your total satisfaction.
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges.
Returns of the following products must be made within 14 days of purchase - Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines.
Returns of the following products must be made within 3 days of purchase – Vintage instruments.
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock.
The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.
Apple products incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple’s return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website.
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 1-866-498-7882.
Contact our experts at 1-866-498-7882 or email us at email@example.com, to obtain a return authorization. Online orders should be shipped to:
(Your RA #)
4005 N Norfleet
Kansas City, MO 64161-9231
Refunds for cash purchases over $250.00 will be made by check or Visa Debit Card (in select locations).
Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.