FAQ | Guitar Center

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Frequently Asked Questions

Showing 1-10 of 225

What is the GuitarCenter.com Pro Coverage?

Guitar Center's PRO COVERAGE is an added value program that's unlike any other program you've seen. Built from the ground up by musicians for musicians, to eliminate all the hassle

Date Updated: 08 Jul 2021
My order arrived damaged. What do I do?

If your order appears to have been damaged in shipping, you should contact us at 866-498-7882. Please hold on to the damaged merchandise, the box, and all the packing material. The

Date Updated: 11 Jun 2020
Do you charge sales tax on your products?

We are required to collect sales tax on all orders, except those shipped to the following states: Alaska, Oregon, Montana, New Hampshire and Delaware. If you are purchasing on beha

Date Updated: 01 Feb 2019
Social Media Customer Service hours

7 days a week, 7 a.m. – 4 p.m. PST Connect With Us: Facebook Twitter YouTube Instagram

Date Updated: 16 Aug 2017
Do I use the Web PO or Order Confirmation number to track my package?

GuitarCenter.com uses the Web PO and Order Confirmation numbers to identify orders in our system. As your order is shipped, a tracking number is assigned by the carrier. If we have

Date Updated: 06 May 2017
The customer service agent I spoke to said that a credit had been issued to my credit card. The bank does not show any credit. Can you tell me if the credit has been issued?

It may take up to 72 hours for your bank to process and post a credit once it has been issued. The processing time is controlled entirely by the bank. If the credit does not appear

Date Updated: 06 May 2017
What is the Guitar Center GLP Guaranteed Lowest Price?

45 DAY LOWEST PRICE GUARANTEE Our goal is your total satisfaction. You're guaranteed the lowest price from Guitar Center. Period. If at any time within 45 days of your purchase fro

Date Updated: 04 Jan 2017
What are your Shipping Policies?

Free shipping on thousands of items! Most orders shipped via standard shipping will arrive is just 5 business days. No delivery on weekends. (For Saturday delivery, see overnight a

Date Updated: 08 Nov 2016
What is your Return Policy?

45 DAY SATISFACTION GUARANTEE Our goal is your total satisfaction. If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, si

Date Updated: 09 Jun 2016
I never received confirmation of my order. What do I do?

Please call us at 1-866-498-7882 to verify that we have your correct email address on file. Have your Web PO or order confirmation number ready. Our Customer Service representative

Date Updated: 05 Jun 2016