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If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.
Your refund will be promptly processed after we evaluate your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. To avoid return shipping fees, return your online purchase at your nearest Guitar Center retail location.
Exceptions to 30-Day Return Period
Return in Store to Avoid Shipping: Return items to a Guitar Center store near you.
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Abuse of Return Privileges: Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by making excessive returns may be subject to limitations or suspension of return privileges.
International Returns: Refer to your packing list for international return instructions. If you have questions or need assistance, please call 1-866-498-7882 .
Requesting a Return: Contact us at 1-866-498-7882 to obtain a return authorization. Online orders not being returned to a retail location will be shipped to:
Guitar Center
(Your Return Authorization #)
4005 N. Norfleet
Kansas City, MO 64161-9231