Other than as specifically provided in any separate formal purchase agreement between you and Guitar Center, these terms and conditions (this "Agreement") apply to all of your online purchases from the website at www.guitarcenter.com (the "Site") and may NOT be altered, supplemented or amended by you through the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s), which is subject to additional or altered terms and conditions, will be null and void, unless otherwise agreed to in a written agreement signed by both you and Guitar Center.
By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Guitar Center until accepted by Guitar Center. We reserve the right to refuse service to anyone. Guitar Center will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
Because prices, product descriptions and availability can change quickly, Guitar Center does not warrant the accuracy or completeness of the information provided on the Site.
List Price is the suggested retail selling price of a product provided to us by manufacturers. We may commonly sell products at prices lower than List Price, and, for any given product, no sales may have occurred at List Price.
List Price is a benchmark to compare our discounts from List Price to pricing offered by other retailers. Whether other retailers sell at List Price will vary by product, geographic location, type of store and over time.
Although we periodically update the List Prices in our direct mail offerings and on our website as we receive them, in some cases, manufacturers may change a suggested retail price without notice to us.
Please contact the manufacturer of a specific product for the most up-to-date List Price information.
List Prices quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than List Price, and, for any given product, no sales may have occurred at List Price.
Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
Values associated with items labeled "free with purchase" are based upon List Price.
Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, Discover, Guitar Center Gear Card and PayPal. Just call us at 1-866-498-7882 to place your order. All non-credit-card orders are subject to a 10-business-day hold. Cash is not a payment option that we accept at this time.
When your qualified purchase is charged to your Guitar Center Gear Card, no interest is assessed on your promotional purchase balance if you pay the promotional purchase balance in full by the end of your promotional period. If you do not, periodic finance charges will be assessed on the promotional purchase balance from the date of purchase. Minimum monthly payments will be required on your promotional purchase balance during and after the promotional period. If minimum monthly payments on any balances on your account are not paid when due, all special promotional terms may be terminated. Standard account terms apply to non-promotional purchases and, after the promotion ends, to your promotional purchases. For more information on the terms and conditions governing your use of your Guitar Center Gear Card, refer to your Gear Card Disclosure.
Some products, including those identified as Hot Buys, Closeouts, and Limited Quantity items may be limited to stock on hand and are offered on a first come, first served basis.
Separate charges for shipping and handling will be shown on your order form. Most orders received before 2:00 p.m. Eastern Time, Monday through Friday, are shipped the same day. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
All items purchased from Guitar Center are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
For more information on our shipping policies, including rates, delivery times and delays, please refer to our online customer service page or call us at 1-866-498-7882.
If required by applicable law, you will be charged for applicable sales tax on your purchase. A separate charge for these taxes will be shown on the invoice.
All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to: Guitar Center Inc., 5795 Lindero Canyon Road, Westlake Village, CA 91362.
GUITAR CENTER PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUITAR CENTER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. You may purchase additional warranty coverage if you pay for our Pro Coverage.
If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Click Here to see detailed return handing charges. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. To avoid return shipping fees, return your online purchase at your nearest Guitar Center retail location.
• Return within 14 days of purchase - recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines.
• Return within 3 days of purchase – vintage instruments
• No returns – clearance items, discontinued items, Apple hardware, opened software, electronic software downloads, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, special orders…both custom orders and items we don't stock
• Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00
To find your nearest store, visit us at stores.guitarcenter.com
Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 1-866-498-7882.
Contact our experts at 1-866-498-7882 to obtain a return authorization. Online orders not being returned to a retail location will be shipped to:
There are no fees and deposits are 100% refundable. Layaways require a minimum deposit of 25% of the purchase price, with 30 days to pay the balance and pick up. Layaways that have reached 30 days are subject to cancelation. The item(s) will be released and the deposit will be placed as a fully refundable credit on account in your name. Some items may not be available for layaway.
GUITAR CENTER DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. GUITAR CENTER WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, GUITAR CENTER SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying for your own personal use only, and not for resale or export.
These terms and conditions shall for all purposes be governed by and interpreted in accordance with the laws of the State of California as those laws are applied to contracts entered into and to be performed entirely in California, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state or federal court in Los Angeles County, California, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, opened clothing/footwear, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, and tubes are also exempt as are any items special ordered from a manufacturer for a specific customer.
WARNING – This product may contain a chemical known to the state of California to cause cancer, or birth defects or other reproductive harm.
This website may be covered by U.S. Patent No. 5,930,474.