We are committed to making the repair process as easy as possible for our customers. Guitar Center provides repair services through a variety of methods including: in-store repair facilities (some of which are owned and operated by Guitar Center and some of which operate as independent licensees); outside service centers which regularly provide offsite repairs; and, at times, we may refer you to a local independent repair service center. In any case, Guitar Center accepts no responsibility for loss or damage to any customer owned merchandise which was not directly caused by our repairs or handling. The customer is fully responsible for all charges incurred, including but not limited to, freight to and from the repair service center, parts, labor, local tax, handling fee and surcharge/estimate fee (if any). Merchandise not picked up (and paid for) within 90 days after notification (using the contact information provided to us) of completed repairs will be considered abandoned by Guitar Center.