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GC Advantages

Pick Up in Store

Shop online at your convenience and pick up your purchase at a local store. An item that is “Available Now” is available for pickup right away. “Ship to Store” items will ship to the selected store, usually within 3-5 days.
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Satisfaction Guarantee

If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.

Your refund will be promptly processed after we evaluate your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. To avoid return shipping fees, return your online purchase at your nearest Guitar Center retail location.

Exceptions to 30-Day Return Period
  • Return within 14 days of purchase: recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines
  • Return within 3 days of purchase: vintage instruments
  • No returns: clearance items, discontinued items, Apple hardware, opened software, books, CDs, videos, turntable cartridges, tubes, in-ear buds, earplugs and in-ear monitors, special orders—both custom orders and items we don't stock
  • Band & Orchestra returns: All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces for instruments over $300 incur an $8.00 sanitization fee; the fee for mouthpieces for instruments under $300 is $4.00.

Return in Store to Avoid Shipping: Return items to a Guitar Center store near you. Find a Store

Abuse of Return Privileges: Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by making excessive returns may be subject to limitations or suspension of return privileges.

International Returns: Refer to your packing list for international return instructions. If you have questions or need assistance, please call 1-866-498-7882 .

Requesting a Return: Contact us at 1-866-498-7882 to obtain a return authorization. Online orders not being returned to a retail location will be shipped to:

Guitar Center
(Your Return Authorization #)
4005 N. Norfleet
Kansas City, MO 64161-9231
Cash Refund Policy: Refunds for cash purchases over $50 will be made by check.
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Guaranteed Lowest Price

You're guaranteed the lowest price from Guitar Center. If at any time within 45 days of your purchase from us, you find the identical item advertised by any other authorized dealer at a price lower than what you paid, just bring in that dealer's ad, along with your original Guitar Center receipt, and we'll gladly refund you 100% of the difference. We will also do the same for you at the time of purchase. We will match our own lower price if we advertise it for less than you paid within 45 days of your purchase. When matching online prices, our price match will be based upon the competitor’s checkout price (including shipping and handling charges). For Internet requests, please contact us online or call 1-866-498-7882.

For purposes of this offer, an "authorized U.S. dealer" includes only bona fide online or bricks-and-mortar retailers whose business is the sale of first quality musical instruments, equipment and accessories which are authorized by substantially all of the manufacturers whose items they sell, including the item at issue. Item must be advertised in a local or national paper, internet, magazine or catalogue by an authorized U.S. dealer. Discontinued merchandise, gray market merchandise, merchandise on which any identification codes or numbers have been removed or defaced, demo and exclusive models, floor samples, factory seconds, open-box items, limited-quantity items, closeouts, bundles, misprints, auctions and auction sites, rebates or deferred savings, outlet center items, free or promotional items, vintage and used merchandise, financing and taxes are all exempt. We reserve the right to limit quantities of price-matched items. Photocopies of ads or receipts will not be accepted as verification.

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Sound Advice

Our trained staff is committed to helping you find the best solutions for your musical needs.
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Pro Coverage

Our replacement and repair plans offer you peace of mind when unexpected damage occurs.
Coverage is available for both new and used gear.
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International Orders

We ship to over 100 countries worldwide. Prices are displayed in your preferred currency. Exchange rate and order totals are guaranteed at checkout.
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Gift Cards

Guitar Center gift cards are the perfect gift for any occasion. One size fits all musical styles.
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Our product catalog varies by country due to manufacturer restrictions. If you change the Ship-To country, some or all of the items in your cart may not ship to the new destination.