Warranty Statement - Pure Sound Percussion snare wires are guaranteed against manufacture's defects for six months the date of original purchase. There is no unconditional guarantee against breakage since snare wires are constantly vibrating against the snare head, therefore it is impossible to accurately predict their live expectancy. In order to get the maximum usage out your Pure Sound snare wires, please refer to the information on proper mounting techniques.
SIX MONTH GUIDE LINE
Snare which have broke within six months from the date of original purchase may be returned for examination and possible replacement under warranty. If our examination deems that the snare wire is defective, a replacement will be issued at no charge, providing that the snare wire shows no sign of mistreatment or improper use. Our experts here at the factory try to be more than fair in making evaluations. The examination process takes approximately two weeks from the receipt of snare wires. Replacement snare wires will be shipped as soon as they become available from our inventory.
RETURNED SNARE WIRES TO SENDER
All snare wires which do not meet the warranty guideline will be returned directly to the sender. Snare wires that have been abused, i.e.: not mounted evenly, dropped, uneven mounting hole wear, excessive force used, kinked, etc., and snare wires that are over six months old, will be returned. Snare wires that have been previously replaced, used in lease program, or purchased second-hand, are excluded from this warranty statement. All returns must be accompanied by: 1) A Return Authorization (RA) Number issued by contacting the Pure Sound Percussion Company, and 2) A photocopy of the original numbered and dated sale on store letter head, in order to be considered for replacement. All shipping charges are the responsibility of the sender. Before the return of any Pure Sound product, please contact:
PURE SOUND PERCUSSION
Customer Service Department P.O. Box 5660, Sherman Oaks, CA 91413
Telephone (818) 392-7680